Hey I found this nice article from blog.brand-yourself.com  and thought of sharing it with you

The two magic words are “pleasantly” and “surprised.”  When these two words are used together they can create a story all on their own. If “pleasantly” is used first by your customers as in “pleasantly surprised” then you are rocking and your brand is on the way to achieve great heights.  But if they use the words the other way round as in “surprisingly pleased” then you have got a lot of work to do. Get your act together or you will soon be looking for a new vocation…

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